Shipping , Delivery + Pick Up

***Orders will be packed and ready for pick up or shipping within 7 days from the order date.

We do not cancel orders or offer refunds if you select the wrong shipping option at checkout.  If the wrong option is selected, we will send an invoice for our flat rate shipping fee.  If the shipping fee is not paid within 48 hours, your order will be forfeited and donated.  

LOCAL PICK UP GUIDELINES

Our pick up option is contactless. We solely leave orders outside for you - you do not need to contact us regarding your pick up date/time.   

Pick Up:

    • Please wait for our 'YOUR ORDER IS READY' email before picking up.
    • We have both a Red Deer (Michener Hill) and Sylvan Lake (Westwood Crescent) pick up location.
    • An email will be sent when your order is ready for pick up.  This email will contain our address and pick up instructions.  Please check your junk mail, promotions, social and spam folder as our emails often head there first.

RED DEER DELIVERY GUIDELINES

Our delivery option is contactless. We solely leave orders outside for you (we therefore cannot delivery to apartment buildings UNLESS you're okay with us leaving your order outside the main door.)

Delivery:

    • You will receive a text message once your order has been delivered.
    • FREE delivery for orders over $75
    • we delivery solely within Red Deer's City limits.  If you place a delivery order for an address outside of the city limits, it will automatically be switched to pick up.
    • We are not responsible for stolen packages (although this has never happened to us) - responsibility is accepted when the buyer selects the delivery option at checkout 

SHIPPING GUIDELINES

Canada-wide Shipping

    • Standard shipping takes approximately 2-7 business days. All of our shipping rates include tracked shipping and are through Shopify's shipping carriers (Canada Post and/or UPS)

British Columbia, Alberta + Saskatchewan:

    • $15 flat rate shipping on orders under $50
    • $10 flat rate shipping on orders over $50
    • Free shipping on orders over $100

Manitoba, Ontario, Quebec, Newfoundland and Labrador, New Brunswick, Nova Scotia, PEI

    • $18 flat rate shipping applies

NWT, Yukon and Nunavut

    • $30 flat rate shipping applies (please inquire if you'd like to place a small order as we can vary our flat rate boxes depending on order size.  Prices range from $15-$30)

    Lettermail Shipping

    Available upon request - please send us a screenshot of the item you would like to ship via lettermail.  We can only ship one thin, small, flat item per package with this shipping option. 

    **Please note - lettermail is not tracked and not insured. Because of this we do not have any sort of time estimate as to when your order will arrive. Although we rarely hear of these envelopes going missing, we know it's happened on occasion. Please keep this in mind when selecting this option.