Shipping , Delivery + Pick Up

***Orders will be packed and ready for pick up or shipping within 7 days from the order date.

LOCAL PICK UP GUIDELINES

Our pick up option is contactless. We solely leave orders outside for you - you do not need to contact us regarding your pick up date/time.   

Pick Up:

    • Please wait for our 'YOUR ORDER IS READY' email before picking up.
    • Our location is in the Michener Hill neighbourhood in Red Deer (near the Little Ice Cream and Soda Shop)
    • An email will be sent when your order is ready for pick up.  This email will contain our address and pick up instructions.  Please check your junk mail, promotions, social and spam folder as our emails often head there first.

RED DEER DELIVERY GUIDELINES

Our delivery option is contactless. We solely leave orders outside for you (we therefore cannot delivery to apartment buildings UNLESS you're okay with us leaving your order outside the main door.)

Delivery:

    • You will receive a text message once your order has been delivered.
    • FREE delivery for orders over $75
    • we delivery solely within Red Deer's City limits.  If you place a delivery order for an address outside of the city limits, it will automatically be switched to pick up.
    • We are not responsible for stolen packages (although this has never happened to us) - responsibility is accepted when the buyer selects the delivery option at checkout 

SHIPPING GUIDELINES

Canada-wide Shipping

    • We currently ship through Canada Post.  Standard shipping takes approximately 2-7 business days.  Delivery times may be longer due to COVID-19, as per Canada Post's guidelines. All of our shipping rates include tracked shipping.

British Columbia, Alberta + Saskatchewan:

    • $15 flat rate shipping on orders under $50
    • $10 flat rate shipping on orders over $50
    • Free shipping on orders over $150

Manitoba, Ontario, Quebec, Newfoundland and Labrador, New Brunswick, Nova Scotia, PEI

    • $20 flat rate shipping applies
    • Free shipping on orders over $150

NWT, Yukon and Nunavut

    • $30 flat rate shipping applies
    • Free shipping on orders over $250

US Shipping

    • $25 flat rate shipping applies
    • Free shipping on orders over $200

Lettermail Shipping

Has this happened to you before?

Fell in love with one single item on our site, but didn't want to pay the full shipping fee?

Our lettermail shipping option is your new bestie.

You can select this option if you have one single, small piece you would like shipped (jackets, toys, pants, bags, rubber soled shoes, etc won't work for this.) If you're unsure if an item will fit lettermail, send us a message first!

If the items are reaaalllyy small we can probably pack a couple in for you (ex: onesies, leggings, Swedish dish cloths)

*Important - if you select the lettermail option and the item you purchase does not fit our lettermail guidelines, it will automatically be refunded (minus our payment processing fees.) Please ensure you select one single, small, flat item (ex: tees, socks, leggings, thin shorts)

**Please note - lettermail is not tracked and not insured. Because of this we do not have any sort of time estimate as to when your order will arrive. Although we rarely hear of these envelopes going missing, we know it's happened on occasion. Please keep this in mind when selecting this option.